Solutions Executive

About Xerago

Xerago is a global AI-driven digital enterprise that gets inside enterprise systems and makes them run the way they were designed to. For over two decades, Xerago has helped large and mid-market organizations across the world solve complex digital challenges, deliver measurable outcomes, and create sustained impact. We have been delivering Digital Impact to enterprises for over 20 years. Now with AI, we deliver Digital Independence as well.

Xerago solves operational problems through AI-native intelligence across Customer Experience, Data Analytics, MarTech, Cloud, AI, Customer Engagement and Retention, Digital Analytics, Digital Commerce, and Campaign Management — automating workflows and integrating everything into one operating layer teams can control.

50+ Global Clients. 25 Countries. 5 Continents. 100k+ Campaigns. 1B+ Customers Reached.

• Job Location: Chennai | Onsite
• Job Title: Solutions Executive
• Role: Pre-Sales & Solution Consulting
• Department: Sales Enablement / Solutions
• Years of Experience: 2–3 Years

Job Description

As a Solutions Executive at Xerago, you will play a key role in supporting the Pre-Sales function by developing customer-centric solutions that help acquire new customers and expand existing client relationships. Working closely with Practice Teams, Sales, Account Management, and Delivery teams, you will create solution proposals, statements of work, and reusable solution assets that align with customer business objectives. This role requires strong analytical thinking, solution conceptualization, research capabilities, and excellent documentation skills. It is not a Business Development or Lead Generation role, but a consulting-oriented position focused on creating compelling and differentiated digital solutions.

What You'll Be Responsible For

• Collaborate with Practice Teams to create solution proposals, Statements of Work (SOW), and customer presentations.
• Participate in customer discovery workshops alongside Sales, Account Management, and Practice Leads to understand business requirements and define solution scope.
• Research prospective customers, industry trends, competitors, and business challenges to strengthen solution recommendations and sales pitches.
• Translate customer requirements into high-level solution approaches and conceptual architectures.
• Develop workflow diagrams, solution blueprints, and visual representations using whiteboarding and architecture tools.
• Create compelling proposal documents, presentations, and supporting pre-sales collateral.
• Standardize and maintain reusable solution artifacts, templates, and proposal assets.
• Build and maintain a repository of organizational capabilities, case studies, customer success stories, credentials, and reusable content.
• Leverage AI tools responsibly to improve proposal quality, solution documentation, and productivity while ensuring customer and company data confidentiality.
• Work closely with Delivery teams to ensure proposed solutions align with implementation capabilities and best practices.
• Continuously monitor emerging digital technologies and industry trends to enhance solution offerings.

Mandatory Skills

• 2–3 years of experience in a Pre-Sales role within a MarTech product, Digital Services, or Digital Consulting organization.
• Strong understanding of customer-centric solutioning and consultative thinking.
• Good understanding of Digital Transformation technologies including:
  • MarTech
  • Digital Analytics
  • Digital Commerce
  • Customer Experience (CX)
  • Content Management Systems (CMS)
  • Digital Marketing
  • Artificial Intelligence (AI) and Machine Learning (ML)
• Ability to conceptualize practical business solutions based on customer requirements.
• Experience creating Statements of Work (SOW), proposals, and solution documentation.
• Hands-on experience using whiteboarding and solution visualization tools such as Miro, Lucidchart, Visio, Draw.io, or equivalent.
• Strong documentation and presentation skills using Microsoft Word, PowerPoint, and Excel.
• Excellent analytical, communication, and stakeholder management skills.
• Ability to work collaboratively with Sales, Practice, and Delivery teams.

Desired Skills

• Experience creating high-level solution architectures and workflow diagrams.
• Knowledge of enterprise digital ecosystems and modern customer experience platforms.
• Familiarity with Adobe Experience Cloud, Salesforce, CMS platforms, Analytics, Commerce, or similar enterprise technologies.
• Experience using AI tools to accelerate proposal creation, solution documentation, and research while maintaining data privacy and confidentiality.
• Understanding of consulting methodologies, digital transformation frameworks, and solution design principles.
• Strong research skills with the ability to derive business insights from customer and market information.
• Exposure to proposal management, RFP/RFI responses, and bid support activities.
• Ability to create reusable knowledge assets and best-practice documentation.

Attributes We Value

• Customer-first and solution-oriented mindset.
• Strong analytical and conceptual thinking ability.
• Curiosity to explore emerging digital technologies and AI innovations.
• Creative problem-solving and the ability to connect business challenges with technology solutions.
• Excellent written communication and storytelling skills.
• High attention to detail and commitment to quality documentation.
• Collaborative approach with cross-functional teams.
• Strong ownership, accountability, and continuous learning mindset.
• Ability to manage multiple proposals and priorities under tight deadlines.
• Passion for building compelling solutions that create measurable business impact.