CUSTOMER ENGAGEMENT
Engagement That Turns Context into Revenue
Solve one engagement challenge in 5 days. Then scale the pattern across every journey.
Get AI to ProductionCustomer IntentGets Captured. Then Dies Between Systems.
You have loyalty programs, personalization engines, preference systems, and contact centers. Each captures customer data and works as designed. But they don't share information. Customer context stays trapped in individual platforms. Revenue opportunities expire unseen. One customer. Multiple systems. Zero connection.
Real-Time Data Doesn't Reach Personalization
Customer browsed premium features five times this week but website shows basic offers because behavioral data doesn't reach decision engines.
Cart abandonment at 3:15 PM triggers retention email at 9:00 AM next day when intent is gone.
Preferences Don't Update Everywhere
Customer sets "SMS only" during onboarding but gets emails because preference data doesn't sync across platforms.
Customer selects weekly frequency but receives daily emails because systems don't communicate preference updates.
Loyalty Points Don't Show at Checkout
Customer has 50,000 points available but checkout shows full price because loyalty and commerce systems don't connect.
Customer discovers points in confirmation email after completing $200 purchase at full price.
Support Calls Don't Trigger Sales
Agent resolves billing issue in 8 minutes with high satisfaction but no upsell workflow triggers.
Resolution data stays in support system while sales team works blind to engagement opportunity.
Customer Engagement That Converts Context to Revenue
Connect customer touchpoints and turn engagement signals into revenue actions.
Customer context flows between all systems
Engagement orchestration shares complete customer state between platforms. Support sees purchase history, sales knows support interactions, marketing understands full journey. Context never resets.
Intent signals trigger revenue workflows automatically
Customer abandonment at 3:15 PM triggers retention specialist alert by 3:17 PM with full context and recommended approach. High-value browsing patterns activate sales outreach before customers leave the site.
Issue resolution converts to revenue opportunity
Billing issue resolved in 8 minutes, system automatically presents relevant upgrades based on usage patterns and satisfaction. Contact center becomes the revenue generator, not just cost center.
Loyalty points display at decision moments
Real-time integration shows available rewards during checkout flow. Customers see 50,000 points worth $500 before completing purchase, not after. Redemption rates increase 40-60%.
Products Connecting Customer Touchpoints
Pre-built solutions for loyalty integration, real-time personalization, and revenue workflow automation.
Makes every touchpoint respond to visitor intent
Customer searches “cancel subscription" three times. Page instantly shows retention offer and one-click pause option. No static help center. No phone call needed.
Book a Demo →Accelerators That Compress Time-to-Value
Launch targeted campaigns using ready-made customer segments
Customer segments tailored to over 10 industries already built. Drag, configure, deploy. Campaign setup accelerates by 20% with no custom targeting logic development.
Deploy 1:1 campaigns using tested personalization patterns
Personalization use cases spanning multiple industries ready to use. Eliminate custom logic development. Faster learning and impact realization.
Connect One Customer Engagement. Scale Across All Systems.
Fix one engagement breakdown first. Build complete customer experience integration from there.
Start with a Bootcamp →
Bootcamp
(5 Days)Connect one engagement breakdown
A 5-day engagement focused on one live breakdown: loyalty rewards invisible at checkout, personalization running on stale data, preferences not syncing, or support calls not converting to sales.
The connection is built end-to-end across the systems involved using your existing platforms and customer data.
Launchpad
(60 Days)Run connected engagement in production
The connection moves into production with live customer interactions and automated monitoring.
Real-time customer data flows between systems. Revenue workflows activate automatically. Your teams operate the connected engagement daily.
Rollout
Connect additional engagement breakdowns systematically
The same connection pattern extends to additional customer journeys and revenue workflows.
Each new connection requires less work because integration infrastructure and customer data flows already exist.
Digital OS
Operate all customer engagements from one layer
All customer engagement connections integrate into single operating system instead of separate platform management.
Customer engagements stay connected automatically. Revenue workflows trigger systematically. Changes deploy without coordinating multiple vendors.
Real-World Customer Engagement Problems.Real Execution.
Practical engagement optimization across digital touchpoints and customer journeys without disrupting live experiences.
View Case Study→Customer Engagement Transformation - Customer intent activated using behavior-led engagement orchestration
CHECKOUT
Customer Context That Actually Flows Between Systems
Real-time loyalty display. Behavioral personalization. Instant preference sync. Support-to-sales workflows. Built on your current stack. Proven in 5 days.
Customer Endorsements
"Xerago helped us connect customer context across systems in a way we hadn’t been able to before. Engagement signals now flow seamlessly between platforms, enabling real-time actions and unlocking revenue opportunities that were previously missed."
— Enterprise Client, BFSI Sector